In Metropolitan France
- Standard Shipping:
Free delivery by Colissimo for orders above €295, or €9 for orders below this amount.
Home delivery with signature within 2 to 3 business days. - Express Shipping:
Delivery by DHL, €9 for any order.
Home delivery with signature within 1 to 3 business days.
International Shipping
- Free Shipping Thresholds:
- Philippines: 18,500 PHP
- United States: 325 USD
- Hong Kong: 2,500 HKD
- Canada: 450 CAD
- Singapore: 425 SGD
- Malaysia: 1,400 MYR
- United Kingdom: 250 GBP
- Australia: 500 AUD
- Japan: 47,000 JPY
- Europe (European Union): €295
- Switzerland: €295
- Rest of the World: €295
For orders equal to or above the amounts mentioned above, shipping is free.
- Shipping Fees for Orders Below Thresholds:
For orders below the defined thresholds, a flat fee of €25 applies.
Delivery Times
- Metropolitan France:
2 to 3 business days for standard shipping, 1 to 3 business days for express shipping. - Europe (European Union), Switzerland, United Kingdom:
2 to 3 business days for all orders. - United States, Canada:
3 to 7 business days. - Asia (China, Hong Kong, Taiwan, Japan, South Korea, Singapore, Philippines, Malaysia):
3 to 7 business days. - Australia:
3 to 7 business days. - Rest of the World:
3 to 7 business days.
Customs Fees and Taxes
For any order shipped outside of the European Union, customs fees and import taxes may apply and are the responsibility of the customer. These fees are payable upon receipt of the package.
If delivery is refused or the package is not picked up by the Customer, return shipping fees will be deducted from the product refund up to €25.
Order compliance
It is the Customer's responsibility to ensure, upon receipt of the package, the conformity of the items.
Any anomaly concerning damaged exterior packaging, damaged products, missing products must be reported to the carrier.
Any product that does not conform to the order must be notified within 24 hours by registered letter or by email to customer service at the following address: hello@fleuron.paris
FLEURON PARIS undertakes to cover the return costs for any product deemed non-compliant according to the criteria of model, color, or defective product.
Once this limitation period has expired, FLEURON PARIS disclaims all liability.
Returns and withdrawal
In accordance with Article L 121-20 of the French Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties. The date of receipt, as confirmed by the carrier, constitutes the start of this period.
Returns within France:
- Return shipping costs are the responsibility of the Client.
You can choose to return your order using any carrier of your choice.
- If you prefer, we can provide a prepaid return label via Colissimo for a fee of €10, which will be deducted from your refund amount.
- To request a prepaid return label, please send an email to hello@fleuron.paris, mentioning your order number and contact information.
International Returns:
- Return shipping costs are the responsibility of the Client.
- We offer a simplified return process through our partner DHL for a fee of €25, which will be deducted from your refund amount.
- To request a prepaid DHL return label, please contact our customer service at hello@fleuron.paris with your order number and contact information.
Return Conditions:
- Products must be returned unworn, unused, with their original tags, and in their original packaging, along with all accompanying accessories and documents.
- Damaged, incomplete, or used items will not be accepted for return, exchange, or refund.
- Please make sure to keep a proof of deposit, duly stamped by the carrier, as it will be required in case of any dispute related to the return shipment.
If you have any questions regarding the return process, do not hesitate to contact our customer service. We are here to assist you!
Customs Fees Refund Policy
Customs fees paid by the customer upon delivery are not refundable in case of a return. The refund will only cover the price of the returned products, provided they meet the conditions stated above.
Processing Time
Return processing time: 2 to 3 business days after receiving the products.
Refund processing time: 5 to 7 business days after the return has been approved.
For any questions or assistance, please do not hesitate to contact our Customer Service at hello@fleuron.paris.